The Brooklyn

Personnel très attentif et courtois, près du Barclays center. Environnement bruyant.

Roxane, Séjour en famille de 1 nuit, Début du séjour le 10 déc. 2019

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No comforter.

It was fairly clean, although there was a Hennessy bottle and coconut outside my window. The bed did not have a comforter, just two top sheets. When I called the front desk to ask for one- they brought me a mattress pad like thing. It was just a thicker fitted sheet. Other than that- it was fine.

Sharly, Séjour de 2 nuits, Début du séjour le 5 juin 2021

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Ghetto Hotel

I booked a double bed room for my moms small bridal party of 4. I called the hotel ahead of time to see if they had any bridal packages or accommodations they said no. Fast forward to my checkin date. I get there and the first thing they tell me is I have a balance to pay off. Which was incorrect I paid through hotels.com, after we cleared that up. Robert at the front desk says that there are no more double bedrooms they are all booked. So I asked him what are you going to do for me because this is extremely frustrating and ridiculous. I asked for the manager there was no manager on site, there was no shift leader on site. The manager is on the phone telling Robert that I need to pay for a king room since it’s an upgrade and I don’t understand how you expect me to pay extra for a room that I didn’t even book how was four people supposed to sleep on one bed comfortably. How do you expect someone to pay more for a room they didn’t book because you don’t have the room they already paid for? Like make it make sense. On top of that they don’t even offer courtesy late check out you have to pay an extra hundred dollars for late check out. Also I was not giving any Wi-Fi name or password for my stay. Onto the king room now since it was an “ upgrade” as soon as I walked in there was tissue shoved into the the door socket I don’t know if someone was trying to make sure the door stays open I’m not sure but that’s very unsafe. The blinds were twisted, dirty and broken so they weren’t clo

Toni-Ann, Séjour en famille de 1 nuit, Début du séjour le 13 mai 2021

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Very disappointing all around!

This hotel had so many issues. The bathroom covered in mold was horrible. The floors filled with smoke would have been bad enough... but they set the fire alarms off twice starting at 2:30am on Sunday morning. The staff just seemed not to care about much of anything, and people constantly got on the elevator with me without masks. The night of the fire alarm the front desk guy wasn’t wearing one either. It’s in a bad neighborhood, and there are no amenities available to you.

Chelsea, Séjour de 2 nuits, Début du séjour le 30 avr. 2021

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Not ready for prime time

We’ve stayed here pre-pandemic and it was good. This time, our room had ants infestation and was not ready for guests. We cut our stay short. The front desk was considerate and explained the hotel was sold and renovations beginning that day. I’ll consider returning after renovations.

James, Séjour de 4 nuits, Début du séjour le 26 avr. 2021

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The staff was really friendly and the room clean, but neither of two expresso machines worked and the shower didn’t drain A few ants seen too, but I didn’t even mention that. Those small things are fixable and we’ll stay there again when we visit my son the next time

Séjour de 7 nuits, Début du séjour le 23 mars 2021

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Brooklyn stay

The hospitality was very good. The condition of the room was not up to standard. But the staff attended to it

Richard, Séjour en famille de 2 nuits, Début du séjour le 8 mars 2021

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It’s ok

The fire alarm went off multiple times during the night and I couldn’t sleep.

Sarah, Séjour de 1 nuit, Début du séjour le 5 mars 2021

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Over all the room is very nice at first glance but you’ll later see the minor problems. The sink leaks nd I think the toilet too a little bit? The vent is loose so it makes a loud noise. The blinds were damaged so they couldn’t be pulled down. The bed side lights were loose nd there were some stains here nd there also some of the furniture is wobbly. Also PAPER THIN WALLS. Could hear people talk argued nd everything from the other room no doubt heard me raw dogging my gf.

Séjour entre amis de 1 nuit, Début du séjour le 26 févr. 2021

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First, I’ll start with the pros. The staff was very welcoming and kind. From the moment you walk in they were helpful and courteous. The hotel looks like it had thought out in to the design for sure. The beds were surprisingly comfortable, which for me is always the most important part, being able to sleep. However, that’s kind of where the pros stop for me. Cons- the elevator was broken. Carrying luggage up to the 4th floor at 1030 at night sure wasn’t the most fun thing I did in Brooklyn. Once you enter the room, the place was heated by a very loud space heater on the desk which was cutting on and off all night. When we turned the tv on we discovered it looked like someone had punched it, and the screen was damaged and had a big black spot. The sink was in need of repair and had black along the sealing. The cons are small things, in the grand scheme of it all. And for the price I wasn’t too mad. Only part that really irritated me was the lack of elevator. With other options in the area I doubt we’ll be back again, but in a pinch it is an okay option.

Séjour en famille de 1 nuit, Début du séjour le 15 févr. 2021

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