San Antonio was at or near 100 degrees for our entire stay. The hotel lists a pool as part of their amenities but the pool was filthy and not usable. Members of my party were very disappointed by this.
The bed frame had sharp hooks that protruded from the sides and scratched our shins and the mattress wobbled because it didnât fit the frame properly.
The bathroom was adequately clean. All that said, we will not be back.
Mid at best. Last minute booking for an extended night in San Antonio. No good breakfast. Receptionist wasnât nice or informative at all during check in or out. Fire alarm went off super early in the morning and staff gave NO explanation on safety, reasoning, information or if it was even safe to return back to our rooms. Guests were even waiting at front desk after for questioning and all staff had was a sign that said âaway for a while call this numberâ called number . No answer. Questioned the cleanliness of our hotel room. Hotel smelled musty and hot . Only good thing we liked was our hotel room AC ( room only). Depending on your type of stay, if itâs a nice family trip with kids and enjoy comfortable/ eco friendly stay this is not the place to stay. Rather spend a couple extra bucks else where.
Bugs on the bed, but too tired to say anything. Family on the trip got an issued rooms where there were guests already which created a terrible situation between 11p-midnight. Hotel was reserved in advance.
Very clean and ladies serving the breakfast very attentive, only had a bad experience with management in front desk when arrived lady was very rude and the manager needs to know how to talk to customers nicely not in a demanding and insulting way.