This was probably one of the most, if not the most, disappointing hotel stay I have ever had. We were unable to access our room until 4:30 when checkin is at 3. The pool bathroom soap dispensers were broken and falling out of the countertop, the chopped salad by the pool wasn’t chopped and the lettuce was wet and wilted, the toilet water in the room was brown the entire stay, the telephone in the room didn’t work, the room service was unable to prepare what was ordered (meatball hero) and when food was delivered for 4 people only one set of utensils was provided. I can go on. Just entirely disappointing given the representation online and price point.