Hotel was nice. Unfortunately the hotel service is subpar. I selected a room which included a food/beverage credit. For some reason this did not show on the reservation. I contacted hotels.com and they reached out to the hotel to remedy the situation. The hotel refused to acknowledge the reservation and hotels.com ended up giving me credit toward my next stay as an alternative solution. Thank you hotels.com. Shame on you Marriott.
Nice hotel. Friendly staff. Nice location. Traveled with pet. Plenty of cheaper parking options available close by. Free street parking in front from 7pm-8am.
Very friendly and helpful staff and manager. Beautifully designed to the detail including large rooms and lovely restaurant. Suggestion.. our room did not have a refrigerator that would be handy for drinks and leftovers
Over all this is a great place to stay. The biggest issue I ran into was you couldnât make the room cooler than 67. Staff was great it was all very clean. Water pressure and heat of water was on point. Room was set up wonderfully. You will need to pay for parking no matter what, I chose the lot across the street and paid 24 hours at a time, a little cheaper than their valet parking but not locked up.
Shower head was not functioning well.
Breakfast took long time and food quality was so-so.
Only one waiter works during morning breakfast time. He was complaining to everyone and was very stressed. Not a pleasant experience for any customer to start the day.
This hotel is always a great choice in Portland. Itâs clean the staff is very friendly. I accidentally left my necklace behind and they had it waiting for me at the front desk.
Thank you
We really enjoyed our stay. Joesph at the front desk was friendly and was very helpful with directions to get to the Moda Center. The shower was nice and hot and the room was spacious. Plenty of room for the 3 of us. Would stay here again!
I really enjoyed my room here. The bed was very comfortable & the room was a good size. The lobby was cute & the bar was nice & convenient. The hotel was literally a 7-8 minute walk from everything- a great location. I wish the front desk would have informed us that we could request a mini fridge when we first arrived because we didnât know until the next day & there was no mini fridge in the room. The restaurant staff seemed overwhelmed so we did not end up eating there.
This was my first time staying at The Hi-Lo Hotel - and I will surely be back! I was treated with respect from check-in to check-out. Wonderful, modern rooms, a great bar/restaurant, and great extras like the hotel gym. Keep up the wonderful work, everyone!