6/10 Bien
20 janv. 2025
Stay at Orwell not up to expectations
A group of 12 of us arrived on Friday evening
Lovely large free carpark
On entering the hotel it was stunning , very Grand & clean , a bit cold , but it was freezing outside & it is a large building
We went to reception ,one person on desk, we booked in, went to us the lift, but it was out of action (out of action all weekend too) ,so we used the stairs , got to room opened the door , nice electronic key
Room was quite spacious & looked clean, until we went into the bathroom , 1/4 of a toilet roll on holder but one on system .The floor was dirty with dust & bits everywhere ( see photo)
Tiles around bath were dirty & needed a wipe down , hot water was good in our room, but others on our group said it was only Luke warm all weekend
Bed was comfortable with bedding crisp & clean
Tea & coffee in room was good
Others in our group faired a lot worse than us , so we counted ourself lucky
Went down to bar for a drink , I had pre warned them that lots of people would be using the bar over the weekend
No lager on tap & poor choice of anything else across the board
So luckily we had brought our own
So we sat in the lounge drinking our own drink
Breakfast was ok , would like some fruit & was constantly running out , but replaced when asked , if they had it
So to sum up ; more cleaners needed
& to up their game in all rooms
The bar needs an overhaul
Staff shortage was very evident
Shame has it could be a lovely hotel with a bit more attention :-(
Get in the hotel inspector
Lloyd
Lloyd, séjour entre amis de 2 nuits
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