Very friendly and helpful staff. Bar/restaurant area is very warm and welcoming. We stayed in bedroom A3, very spacious room with all the mod cons needed. A few points of constructive feedback, the plug-in air freshener was not appreciated. I suspect this is used to mask the sewage smell from the ensuite which is particularly strong whenever you use the shower! The smell of the air freshener was suffocative especially whilst trying to sleep! Unfortunately the mattress was not very comfortable, uneven support and very hard. I do like a firm supportive mattress, however this mattress was not supportive, just hard and uncomfortable. And last but not least, despite setting the room temperature to 21 degrees, the room never warmed up properly and we were cold. The room did not have any spare blankets so we spread our coats over the duvet for additional warmth. It is at the end of the corridor, corner of the building room, therefore harder to heat.
Unfortunately due to these key issues it didn’t live up to expectations. It’s a shame since I particularly booked here because I’ve felt as though it offered more than the big hotel chains in the city centre which is also a better location.