Hotel and surroundings were beautiful. Location was great and restaurant staff was super friendly. The lady who did our check in and check out was not so friendly and she kept our passports and forgot to give them back. The hotel called our tour guide and thankfully we were at the canyon and able to return to Chivay to retrieve it. The tour guide said that this is a common occurrence at this hotel and a major inconvenience. Management needs to address this issue. Otherwise the hotel was wonderful.
Beautiful location, the hot springs were wonderful and there's access to the river. Staff was very nice and accommodating even though our Spanish is terrible. They helped us connect with our tour to Colca Canyon in the morning. Breakfast buffet was nice. The room was cozy and comfortable.
Das Hotel ist schon einige Jahre Ă€lter. Es wird aber liebevoll gepflegt inkl. toller GrĂŒnanlagen. Die Zimmer sind groĂ, Ausstattung etwas in die Jahre gekommen (Heizer muss dringend ausgetauscht / geprĂŒft werden) aber meist funktionstĂŒchtig. Die WĂ€rmeflasche abends im Bett ist toll und wir haben uns sehr ĂŒber die Extraportion WĂ€rme gefreut.
Die heiĂe Quelle war bei unserem Besuch eher lauwarm und auch nicht so super einladend - vieleicht auch weil wir vorher bessere besucht haben.
Das FrĂŒhstĂŒck ist durchschnittlich und macht satt. Das Abendessen hingegen ist sehr lecker und hat uns begeistert.
Wir wĂŒrden auf jeden Fall wieder kommen da Preis-Leistung auf jeden Fall stimmen.
We arrived in pouring rain and needed to haul our stuff a considerable distance down rocky stairways to get to reception. To make matters worse my husband was sick. This was the low point of our trip. The building structures were lovely but the service was lacking. Finishing touches just were not there even tho hot water bottles were deliver ed. Try to get a taxi it Yanque- interesting place to walk about.
The hotel worked really well for our family. The family suite had amazing views and space for children and adults. While in the thermal bath the pet baby alpaca came by watch to the children's delight. We enjoyed meals and found the staff friendly and accommodating. Finding hot water bottles in our beds was a delight.