Stay Alfred on Elm Street

The view was amazing - we were on the 32nd floor. It was just like staying at home, during the covid-19. Can’t wait to go back when the world opens up! Best way to travel! And the price for the location...penthouse living, itty bitty price tag!

Our experience was not the best. I was expecting check-in details that never arrived. On the day of check-in I couldn't reach a live person for assistance. Thank goodness Issah was on site to help us and others receive our check-in information. The apartment wasn't cleaned, there was dust and hair in the corners on the floor, window ledges, tables and counter had rings where the previous guests left their glasses, master bathroom sink has previous guest hair in it, sink and tub had draining issues. This is a great property and there is no excuse for the lack of cleanliness.

The cons: no parking with facility; garage nearby. For two bathrooms, only a partial roll of toilet paper was provided. More towels would’ve been nice. Two lights were out and we placed a request but never corrected in the four night stay. The living room could have more seating (only enough for three). The pros: spacious, king size beds, great views and location.

Was filthy. Even after they moved us rooms. Then they sent someone in to clean the floors. They barely ran a dust mop over it. The rug in the living room hadn't been vacuumed in a very long time. The baseboards were disgusting. We left it cleaner than it's probably been in a long time. Water was dripping in the window sills and in a puddle. Asked for an extra blanket 3 times, never arrived. Only gave us 2 keys and we had 3 adults coming and going at different times. The key box that we should have been able to share the key through--never worked without a call and hassle with customer service. The apartment itself was cute, just not clean. Disappointing.

Apartment was well equipped and comfortable but could not get access to the pool or gym.

No external building markings and the name Stay Alfred is NO WHERE. The key box numbers didn't always register when pressed so that was fun to try to get in. The room was DIRTY. We had 3 rooms in total and they all said the same. DIRTY. Dust everywhere, broken table lamp shades, Filthy bathroom baseboards, walls, counters. Everything felt GROSS and poorly/barely wiped down. There was a grey hand print on the bathroom wall! The faucets in the bathroom have nearly zero pressure and are installed so they nearly run on the counter and not into the sink. It asked us to rate service. What service? No one to call for help without them taking over an hour to respond and no services were available. Had to restock coffee, etc., on our own. The heat was freezing or hot, no in between. Since the blankets were paper thin without extras, we decided too hot was the better choice. For a couple hundred a night, this was a joke, not worth it and so poorly executed and we will never ever stay in a facility like this again.

Not worth the price

IT WAS UNBELIEVABLE, LARGE SPACE, CLOSETS, BEDROOMS, AND DINING AREA WAS ALSO PERFECT. NEAR FOOD OUTLETS. WANT TO ALWAYS STAY AT ONE OF THESE FACILITIES, HOPE THERE ARE MORE THRU OUT THE USA

The view was the best part. I’m a cold matured person & the ability of turning the thermostat above 68-69 was not possible with this unit. The beds are extremely hard , the skillets from the previous tenant were put away dirty. The key i retrieved from the hotel did not operate my outer lock very well causing me to call & get someone to come open my door & give me another key. It was not convenient at all being licked out & waiting for 30 minutes to get into the apartment late in the day when i was exhausted. The apartment was very nice outside of those issues.

Very happy... Floors need to be cloroxed... Bit sticky under bare foot!😉 But super happy... Thanks