Sapphire Addis Hotel

Very clean, beautiful hotel with a large dining room. We ate both breakfast (large buffet and eggs made to order) and dinner (a very large selection. Highly rate this hotel.

Dirty room

There were frequent power outages, but they didn't last for long. The service was unprecedented. Everyone at the hotel was very accommodating.

it was nice stay, and overall hotel facility is very good.

I have been charged $247 penalty, Spahher hotel was telling me that hotel.com charged you the penalty, and hotel.com was saying Spahher hotel charged the penalty, my money lost in between I still don't know who got my money.

Nice hotel

Upscale close to airport, pleasant rooms, construction noise during the day, wifi not working for half a day, quality massage at fare price in the Spa, ok brekky.

The hotel is fairly new and has many services and comforts of home. The staff is extremely friendly, helpful, and attentive. We were visiting our daughter who is serving in the Peace Corps and she enjoyed a few days of pampering. The breakfast buffet was delicious and had a wide variety. The restaurant is also very good.The lobby has several seating areas and a piano player some evenings. The hotel is located between two construction sites, so the view is not ideal, but there was no issue with noise and the hotel has a scanner/xray machine at the entrance for all who enter. The hotel also has a wonderful spa that we found to be soothing and relaxing, as well as inexpensive. Our daughter used the inexpensive laundry service to wash some clothing and everything was returned promptly and clean. The hotel also has a free shuttle to/from the airport and exchanges currency on site. Our room was nicely appointed, comfortable and very clean. We just had a few maintenance inconveniences, but nothing that would prevent us from staying here again.The bathroom sink leaked each time it was used, the bathroom door could not be closed completely because it would not fit within the door jamb, a floor lamp was missing a light bulb, and the door to the hotel room had to be lifted as it was being closed in order for it to fit in the door jamb and close. The room safe had dead batteries. The hotel does not have air conditioning, but it was the rainy season, so it was not needed.

Very friendly staff and clean, comfortable, quiet, well-decorated rooms with everything you'd need in them. Place let down by static-inducing carpet throughout the hotel, shower screen that didn't stop water from spraying on the bathroom floor and you'd need to be a contortionist with 2m long arms to reach the loo roll holder whilst sitting on the toilet