2/10 Médiocre
25 févr. 2025
Sleepless sad faced and disappointed
Terrible. Booked for four nights only stayed one as two many issues to recount here. We put a claim in the next morning to try and recoup the three days we had paid for and we're unable to use. Some issues:no toilet paper or towels when we got to our room, no coffee pot and none available, one cooking pot and nothing else, no hot water, sink falling off the wall and leaking water onto the floor, bed is made of concrete with a 5" old coil spring mattress, my side had broken springs so basically tried to sleep on a concrete slab without any success. We tried to resolve the issues in the morning, but staff was unable to remedy any of the issues. We had to leave and what a sham because the location is beautiful. It has been 96 hours since we contacted Hotels.com and we have not heard a peep. Very disappointed.
Paul
Paul, séjour de 4 nuits
Avis voyageur Hotels.com vérifié
