Booked for Superior Room and pay ahead but upon arrived no room available. Staff request to upgrade to Deluxe (add RM10), check the different is deluxe with window. The room on ground floor, there a small window facing the back alley. Nothing to view except the back alley.
The Deluxe room advertised at Expedia not same as actual view in the hotel. The room is much more smaller than the photos. Cleanliness is terrible. No water dispenser at general area. Weird smell from carpet. The room wall was being vandalism. Wifi available but signal is so weak that not even able to login webpage. TV channel is worse and blur.
The reception staff is a foreign worker, I wait for 30 mins just to check-in and best part is I am the only customer arrived at that time! I felt being cheated by the nice photos at Expedia webpage.
first and the last time staying this hotel. we were welcome by unfriendly receptionist. when we enter the room, we were welcome by baby cockroaches~~ my friend cant sleep because his body feel itchy when sleeping on the bed.