Booked 2 rooms. HVAC wasn’t working in one room, making the room about 78-80 degrees, despite staff looking at it multiple times. They FINALLY moved us on our 3rd night. They made it sound like it’s never happened, but while chatting with the front desk staff, we could see a list of at least 4 other rooms with “HVAC problems” written on a pad of paper.
In addition, hotel was dingy and dark. There was no soap until we asked for it. The knob kept falling off the shower faucet. Everything was just a little broken (eg. Wardrobe door wouldn’t fully close), etc. As a former NY-er, I know one’s expectations in NYC shift (we can put up with a lot!), but this was beyond. Would not recommend.