Sfumature Partenopee

I demand a refund, this is not a hotel, it’s a locked door with no one to answer. I DID NOT stay here; the door was LOCKED. My first Hotel. Com e properties out?? experience and Qa NIGHTMARE! If not refunded, I would NEVER use this again. Do u check Thea

Upon arrival we were greated by Michela. She was very nice and gave us recommendations for around the area, and the area is great. The b&b is well kept and appears clean. However, the real downfall occurred when I went to shower. The water pressure was great but the drain was completely clogged and the floor was so slimy and gross. I had to turn the water off while washing my hair and body to stop the water from rising to high. This was not enough though as the shower flooded the entire floor and out into the common area. I messaged Michaela and she simply responded "thanks for letting me know" I had to clean it all up my self as there isn't anyone there to provide the service. The bed is not the most comfy and in the morning there was a roach on the floor. eEwww.

I did not stay here but let me share my experience dealing with with this hotel. I booked and paid for my stay in November of 2018. Shortly into the new year my mother was diagnosed with terminal cancer. With over 2 months notice before my booking date I appealed to the owner to cancel my stay...without penalty on humanitarian grounds. They refused and maintained their right to charge me the full booking cost. They were the ONLY hotel I booked for our entire trip to Italy to do this. I received full refunds from the airline as well as hotel operators in Venice, Milan, Genoa, La Spezia, Florence, Saturnia, Rome, Siena, and Sorrento. The likelihood of even considering staying at this hotel when I make any future trip to Italy are zero.

Nice clean quiet good value B&B with great help from Michela the proprietor. Convenient location for sightseeing, shopping and eating / drinking.

Carla and Michaela could not have been more helpful. They were very knowledgable and always available to help. The breakfast tickets at the local cafe were an added bonus