We stayed at this hotel last summer & had a great experience— clean, enjoyable, and reasonably priced ( under $150/night). Unfortunately, our most recent stay was significantly different. Upon arrival, there was no one at the front desk for approximately 20 min, & about 5 guests were waiting to check in. We were then informed that there was no hot water, although they were working to resolve the issue. We were assigned Room 1110, a non-smoking room, but it had a strong odor of cigarette smoke & urine. I later learned that the room had previously been used long-term by a smoker. No other rooms were available. The bed also had a large indentation, which made it uncomfortable to sleep unless I positioned myself directly over it to avoid rolling to the side. The next morning, the breakfast offerings were noticeably reduced compared to last year—roughly one-third of what had been available previously. The only hot item was 2 waffle machines. Due to the unpleasant smell in the room, I requested that it be cleaned again. I was assured by the front desk that it would be done. However, upon returning later in the day, the room had not been serviced. I located the housekeeper, who informed me she had not been notified. She kindly provided fresh blankets for me to change and sprayed the room, which was all she could do at that point. Hot water was finally restored later in the evening of the second day. The hallway carpet was heavily stained and appeared not to have been vacuumed.
