2/10
1: I booked a room at Hotel Kanada via Hotel.com.
2: I was advised that reception was open between 08.00hrs and 20.00hrs.
3: We departed for Japan on 6.4.18
4: On arriving at the hotel we are unable to gain entry and were assisted with finding another place to stay by a local man [one of many who also tried to enter the building and who tried ‘phoning the number given - with no success].
5: This relocation caused us to loose half a day, of a one-and-a-half-day stay, as well as causing stress and concern.
6: On arrival home I found that we have been sent, after departure, an email [contradicting the earlier emails there was no front desk] giving us details to enter.
7: I have reported this to Hotel.com seeking a refund. They gave me an email address which does not respond.
8: I am now asking that I receive a full refund of £156.34.
Richard Miller
Richard
Séjour romantique de 2 nuits