Hilton Cairo Heliopolis

We stayed twice in this hotel on one trip. The first time we were with another family. At check in time, the hotel was not able to find either of our bookings in their system. We were kept waiting for a long time while they checked. They did not offer a word of apology for the delay nor did they offer any refreshment considering it was night and we had travelled the whole day. Finally they found one family's booking but couldn't find the other family's booking even after giving them the confirmation number. When they finally found that booking, they gave us a category of room that we had not booked. So there was more delay while we argued about this till they gave us the Family rooms that we had booked. The second time however the check in was smooth and pleasant. Service was friendly and with a smile, be it the bell boy or the waiters or the housekeeping staff. Food was also good at Raj restaurant. They have a huge variety of restaurants, I think 18 in all.

Although our stay was short, the staff was remarkably friendly and accommodating. The rooms were large, clean and comfortable and the overall facilities were lovely.

Very comfortable bed and pillows. Enclosed shower which is rare. Short, one night stay before our flight home.

It was a great experience especially with restaurant variety with multiple cuisine