El Mistico Machupicchu Hostal

Service is really good. The front desk checked my required documents to MP, I forgot to print the ticket. All I got is the booking confirmation. And she printed my ticket for me. Also, she provided many useful info.

This place was amazing, overlooking the river and right at the bottom of one of the mountains surrounding the town. It’s less than 10 minutes away from the train station and very close to the thermal baths (though I wouldn’t really recommend these). We were received upon our late arrival and they accommodated our request to store our luggage almost the whole day after. Would definitely recommend it to anyone going to Machu Picchu - it is convenient, clean, scenic and good value.

The good: The place was right next to a river, so I enjoyed the soundof a strong current every night and morning. Very magical, added to a decoration of mistic paintings in nature everywhere. The beds were really comfortable. People were sweet. I was able to leave my things after checked out, to go to the termas that are right there. Towels and swimming suits are rented right before entering the termas in small shops for almost nothing. The termas put a lock on your things, so I felt safe about leaving documents and money in the locker. The not so good: Breakfast is not included. There is a small extra charge of about US$5. Also, a commission of 7% when you paid credit card. It is OK because the price of the room is low and worth it when you are limited with cash. A little lack of trust on whether I was going to pay for the breakfast. So has to paid upfront for it. That was unpleasant.

Wifi could be better. 7.5% charge to use a credit card was frustrating. Breakfast was better than expected. Room was quite enough. Including towels in the price was a nice addition. Nearing the outside of town but still a quick walk to any where. Stored our bags for a few hours, very helpful.

The hotel itself was very charming. We had a nice comfortable room with a balcony that viewed the river. Also, it was very close to the hot springs and lots of fun restaurants and shops. They provide you a nice breakfast at a the time you'd like and have luggage storage for while at Machu Picchu. However, the service is not great. When we arrived there was an error with our reservation. They claimed it was cancelled and our booked room was not available even though I received an email a few days prior from Hotels.com saying my booking. We were able to get 2 double rooms instead of our room for 4, but they wanted to charge us for 2. I told the man at the front desk that 2 rooms was fine, but I should only pay the price for the one room I was quoted. He became confused and some how though I was unhappy with the rooms. Eventually, I got him to understand that we were completely fine with 2 rooms instead of one and we just weren't paying more for their mistake and he honored our price. Also, when we went to get our luggage from storage, we sat around for a long time waiting for an unknown reason. So, make sure to be very sure you need the luggage now when you go to get it. Overall, the hotel itself was very nice and comfortable, just the communication with the staff is difficult.