Room smelled of cigarettes but the night clerk said they were sold out so my family couldn't be moved. Next morning, I spoke to someone (handyman & reception lady) at the front desk but no one reached back out to me. I would definitely not stay again.
Additionally, the room was very spacious but not enough light fixtures so it was very very dim and furniture was of a medieval and simple modern combo.
The front desk staff did their best to alleviate the problems we found with the room. Going from least bad to worst, the body wash in the shower was empty, the bottom of the desk was broken and hanging, there were big grey stains on the sheets, the front desk werenât given a set in the right size for them to give to us, and worst of all, both bedsâ mattresses had giant divots from presumably decades of use. This and the sheets appear to be due to a lack of maintenance funding. We left early.
Was disappointed to be given a handicapped room even though we were not physically handicapped â- when asked for a room with a bathtub, was told there werenât any handicapped rooms with tubs. We let them know we did not need a handicapped room but based on their observation we required one.
Still waiting to be refunded for being charged twi
Hotel was cool but whatâs not is there was a mistake where they billed me 2 times for the same night and said Iâd get refunded⊠here we are 30 days later and itâs still pending in my acc⊠30 days for a refund is ridiculous
The hotel was cool but whoever is in charge of the billing is outta their mind⊠I made a 1 night reservation and paid through hotels.com⊠go to check in and I guess there was a miscommunication. And the decided to book me the same night through Expedia⊠so now Iâve paid twice for the same night⊠so I pointed that out and it was supposedly canceled.. mistakes happen I get that⊠anyways here we are a week later and not only is the $174 still pending aka not back in my account but they decided to charge me another 390⊠they also returned my deposit the same time last night so it wasnât for damages or anything⊠oh and there was no hot water so a cold shower on the morning was better than coffee ⊠but for real that 1 night so far has cost me almost $800 so far⊠when it was supposed to be for $152
The place is nice, we have stayed there before with no issues. Unfortunately the last time we visited we had a very uncomfortable situation where House Keeping just walked right in while we were showering at 9:30 am even though check out isn't till noon. It was a male staff member that appeared to be knocking on the door (which he had a passkey for) while simultaneously opening the door to let himself in, SHOCKING! I was appalled and notified the frint desk.