I would like to address my dissatisfaction with the receptionist Andre at this hotel. He was extremely disrespectful towards me and my family, using offensive language, insulted me by the words "f*** you", "i f*** you out of the hotel" and even threatening me with physical violence. When I asked to speak with the manager, he claimed to be in charge. This behavior is unacceptable and reflects poorly on the hotel.
On a positive note, the hotel itself is nice and conveniently located near a beautiful beach. I particularly want to commend the exceptional staff at the bars and restaurants, namely Ismael, Ali, Abdellah, Mohamaed, and Said. They were kind and attentive to all the guests.
I also want to acknowledge the helpful receptionist, Julia, and the manager who addressed the issue professionally and provided us with an amazing room as a gesture of apology for Andre's behavior.
However, due to the importance of handling clients with respect and competence in a four-star hotel, I cannot give a better review. It is essential for a hotel of this caliber to have competent staff who can meet customer expectations, something that Andre clearly failed to do.