Niwa Tulum Luxury Suites features a rooftop terrace and puts you within a 10-minute drive of Tulum National Park and Gran Cenote. Guests can enjoy the outdoor pool or take advantage of nearby hiking/biking trails. This Mediterranean hotel is also within a short drive of Tulum Mayan Ruins and Tulum Beach.
Languages
English, Spanish
At a glance
Hotel size
5 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
The front desk is open daily from 8:00 AM - 7:00 PM
Front desk staffed during limited hours
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets allowed (dogs and cats only, 1 total, up to 44 lbs per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Designated smoking areas
Property amenities
What to do
Bicycle rentals nearby
Ecotours nearby
Hiking/biking trails nearby
Scooter/moped rentals nearby
Services
Front desk (limited hours)
Luggage storage
Facilities
2 buildings/towers
Rooftop terrace
Garden
An outdoor pool
Outdoor furniture
Mediterranean architecture
Accessibility
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Home comfort
Air conditioning
Iron/ironing board
Washing machine
Window screens
Sleep well
Blackout drapes/curtains
Premium bedding
Pillowtop mattress
What to enjoy
Balcony
Individually furnished and decorated
Separate dining area
Freshen up
Rainfall showerhead
Shower only
Soap and shampoo
Hair dryer
Towels
Toilet paper
Stay connected
Laptop-friendly workspace
Free WiFi
Food and drink
Full-sized refrigerator/freezer
Freezer
Microwave
Kitchen
Stovetop
Oven
Griddle
Cookware, dishes, and utensils
Dishwasher
Blender
Dining table
Kitchen island
More
Daily housekeeping
In-room safe
Local maps
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of MXN 2500 per vehicle (one-way, maximum occupancy 4)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of MXN 300 per pet, per night
Policies
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Also known as
Hotel Niwa Tulum
Niwa Tulum Luxury Suites Hotel
Niwa Tulum Luxury Suites Tulum
Niwa Tulum Hotel Luxury Suites
Niwa Tulum Luxury Suites Hotel Tulum
Frequently asked questions
Does Niwa Tulum Luxury Suites offer free cancellation for a full refund?
Yes, Niwa Tulum Luxury Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Niwa Tulum Luxury Suites?
Yes, there's an outdoor pool.
Are pets allowed at Niwa Tulum Luxury Suites?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 44 lbs per pet. There's a charge of MXN 300 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Niwa Tulum Luxury Suites?
Yes, there's free self parking.
Is airport shuttle service offered by Niwa Tulum Luxury Suites?
Yes, an airport shuttle is available. The charge is MXN 2500 per vehicle one-way.
What are the check-in and check-out times at Niwa Tulum Luxury Suites?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Niwa Tulum Luxury Suites and nearby?
Have fun with nearby activities like cycling and hiking. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Does Niwa Tulum Luxury Suites have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a blender, a griddle, and cookware.
Does Niwa Tulum Luxury Suites have any outdoor private spaces?
Yes, every room features a balcony.
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
7.8/10
Staff & service
7.8/10
Amenities
8.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
2/10 Poor
Jun 24, 2024
Expedia has a wrong number and when we arrived we didn't have a place to stay! We had to book a different place when we realized we were not going to be able to stay here! Expedia needs to remove this listing ASAP
Noe
Noe, 1-night trip
Verified Expedia guest review
4/10 Fair
Jan 15, 2024
Jonathan
Jonathan, 10-night trip
Verified Expedia guest review
4/10 Fair
Jan 10, 2024
There’s not much near this location. The unit was clogged, tv didn’t work, WiFi didn’t work, a window didn’t work so the AC wouldn’t cool, they never came in and cleaned. Music is playing thru the day, so if you want to sleep in you’ll hear it. Rooms are very bright. The positive would be the staff that tries to be helpful. Out experience wasn’t great since much was broken.
brenda
brenda, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Dec 31, 2023
Good place. Some minor handyman upkeep with porly functioning washing machine and bathroom faucet is only minor room for improvement...
Balint
Balint, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 20, 2023
Outstanding service & installations
Great experience staying at Nuwa. The service and installations outstanding.
Thank you for this excellent time.
Eduardo
Eduardo, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
Jun 7, 2023
Our room was very nice and spacious. The staff was nice. But this is not a hotel. There is no bar or restaurant (we saw some reviews saying there was), and it's not close to many food options. It definitely has more of a short term rental vibe. Again, we liked it well enough, but it wasn't quite what we expected.
Sabin
Sabin, 7-night family trip
Verified Orbitz guest review
4/10 Fair
Feb 21, 2023
I'd like to preface this with it is a great condo with a large patio area that was fun for a family of five. Nice kitchen right off the patio to cook meals. We enjoyed having a larger place to come back to after staying at Hotel Xcaret for a week.
On our second night I walked into the kitchen and encountered three roaches, one big enough to have a conversation with. I tried not to freak out since I didnt want to ruin our vacation. I opened the utensil drawer and oh god there was one in there too! I quickly contacted the management for Roach traps. They replied "they were sorry for our unfortunate situation" and that they had spray. They sprayed when we were gone and we only saw two more after that for the rest of the 4 days we were there.
We told the woman at the front desk we were checking out early and leaving the next day after staying 8 nights but booking 11 nights. We for a refund obviously since it was previously booked. And we were ready to see more Mexico. The next day as we were leaving the woman at the front desk came up to the condo, asked me to stay and started inspecting everything?! Counting in front of me every towel and sheet then furiously texting on her phone, it was bizarre. You would think after leaving three nights early and they can obviously book the place again to double their money worrying about some shabby towels seems not thought out well and surprizingly petty.
You would think they would be abit more apologetic and not outwar
Jessica
Jessica, 11-night trip
Verified Expedia guest review
2/10 Poor
Jun 2, 2024
Malo
No me gustó preferí cambiarme de hotel
Yolanda
Yolanda, 1-night trip with friends
Verified Hotels.com guest review
2/10 Poor
May 26, 2024
Mal servicio
Mal servicio
Yolanda
Yolanda, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 28, 2024
Excelente servicio
JOSE
JOSE, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Mar 23, 2024
Súper hermoso muy tranquilo limpio y súper agradable un 10 en limpiezas calidad excelente camas súper ricas todo un 10
Julian Martin
Julian Martin, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Feb 25, 2024
Lo mejor
La pasamos de lo mejor súper recomendó el lugar la atención de la chica Cindy muy buena
Regresaremos pronto
Raúl Francisco
Raúl Francisco, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 31, 2024
JAVIER ALEJANDRO
JAVIER ALEJANDRO, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 3, 2024
El personal excelente muy atentos y amables
Wendy
Wendy, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
Jan 3, 2024
Manuel
Manuel, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 31, 2023
Excelente propiedad
Ignacio
Ignacio, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Apr 24, 2023
Niwa es un excelente alojamiento, muy tranquilo y familiar.
Es muy buena opción para los que buscan descansar, las camas son muy cómodas y los departamentos muy amplios
La ventaja es que esta cerca de holistika para hacer yoga y actividades recreativas.
Definitivamente estaré de regreso. El personal siempre fue muy amable.
FAVIOLA
Verified Expedia guest review
10/10 Exceptional
Apr 23, 2023
Se respira paz y tranquilidad dentro de las instalaciones, su personal muy atentos en todo momento
Esmeralda
Verified Expedia guest review
10/10 Exceptional
Apr 20, 2023
Se respira un ambiente tranquilo, lleno de paz, el roof es magnifico