Had an incident on the check out day, and the hotel staff didnt even try to reach out to make a statement or explanation.
Worst than that, they ignored all of our messages and contacts.
Too bad, because that turned our stay a terrible Mess! Would never recomend or come back.
It is not sorry all the money that we spent!.
Absolutely horrendous customer service. Weâve been loyal guests for years, spent absurd amounts of money, and were improperly charged for a âlate check out feeâ despite being at desk at requested time, and they refused to provide explanation nor any receipt/documentation. High turnover rate with staff (everyone friendly has left) and we will never come back. Most unprofessional customer service and check-out experience. Still owed thousands in refunds for âup-chargesâ and no one there will do anything. Safe location but all other features that made PPP great in the past are now a distant memory. Will consider legal recourse.
Otel çok gĂŒzel sadece kahvaltı seçeneÄimiz fazla yoktu bi tost birde meyve tabaÄı ve çay verdiler diÄer her Ćey ekstra yediÄimiz kahvaltı için ekstra ĂŒcret normal kahvaltı fiyatından daha pahalıydı
Didnât change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila.
Our room that we booked was not available! They âdid us a favourâ and put 6 of us in a 3-room âvillaâ and charged us 200 USD extra! The âlobbyâ is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think itâs Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you donât notice.