When we arrived, we were told the restaurant was fully booked and it would not be possible to have dinner on site. We were not given the option for room service either. After driving for 6 hours, we had to then go find food. The hotel advertises two restaurants, but neither were available.
The next morning, there was no hot water for showers. We were not given an explanation or an apology.
Some of the worst management I have ever seen.