Serious security and privacy violations. A person claiming to be my wife called this hotel, where she was not asked for either an Expedia or Hotel confirmation number. She was not on the reservation. She was not named anywhere as a person who could access details of this reservation, yet, this hotel provided her with access to the reservation, its details, and allowed her to influence the reservation itself. I believe they would have given her my financial information if she asked for it. Textual messages critical to our trip plans were not answered until the day before the reservation, and unreliable internet disconnected me many times. In person, hotel staff addressed their speech at the front desk to my aged grandmother, who is hard of hearing and not informed on the reservation, because they stereotyped me as not being able to speak Japanese. The security violations alone are enough reason not to come here; you don't need the subtle discrimination to tip the scales.