PROS: comfy beds, friendly staff, convenient location, ability to text the main desk, microwaves and fridges
CONS: second floor room was incredibly loud until past midnight, there was a hair on the toilet and a fruit sticker on the bathroom wall, a couple other cleanliness issues. Bathroom doors are pocket doors and not the best at blocking sounds, slightly wobbly toilet, feather pillows only which were not comfortable
The staff was very responsive to my issues and moved us to a 4th floor room. It was quieter but not quiet. That bathroom had no cold water in the sink and the bathtub/shower floor was flexible and moved when you moved around - no big deal but squeaky and a little unsettling. All in all it was adequate, but not great.