irritating check-in process, then the room entry key pad stopped working. waited in the dark outside for at least an hour and a half for some one to help. room had been upgraded but only okay.
Absolutely lovely. The bed was comfortable. The room spotless. The check in and out a breeze. I will only be staying at this location when it m in need of some mountains and trees.
We have stayed here before in the cabins. Want to say that itâs a good place to stay but honestly itâs run down and could use some TLC. Check in was a breeze, receptionist was nice and very friendly. The cabin was clean. However if I could make any suggestions for the cabins to really work , they need some upgrades and thatâs all I have to say about that.
Shower would not heat up. Front desk service was never there. My friend had another person checked into her room at the same time. Could have ended badly with a stranger entering her room at night. I still haven't received my receipt for my business expenses.
It's nice and conveniently located in downtown Wrightwood, walking distance to everything. The room itself was nice, big and spacious. However check-in Is a huge hassle? They make it very inconvenient and difficult. And my other complaint is that we kept losing power all night long, every five minutes our power would shut off! Not sure if it's because it was cold and everyone was running their heaters or what happened, but it was pretty annoying. Making things more difficult, there's no one on site to contact or ask questions to.
Great beautiful property! Loved it. The only drawback was the missed opportunities as a VIP GOLD MEMBER. They provided a SPLIT BOTTLE OF WINE (1 glass of wine) rather than a bottle (4 glasses of wine). My partner and I were looking forward to a glass each. I inquired when I checked in, but got no response. No upgrade offered when there was plenty of other bigger cabins.
Oh well.
The room was clean and inviting. It was smaller than I expected but that kind of goes with such a cute mountain community. My wife had the problem with the small size.
This is a lovely lodge and a great place to stay however, sadly, none of the amenities that were promised upon booking were delivered. This is the second time this has happened. In the future please do not offer your guests things that you cannot and do not deliver.
My family wanted to come to Wrightwood and stay at Grand Pine for a snowy weekend of winter fun. A few days before we were to arrive it rained and all the snow was ruined. Grand Pine would not help us get a refund or offer us any credit towards our stay. Their customer service was not helpful at all. We lost almost $500 and in the end they refused to even answer my calls.
No fue el mejor servicio, el ĂĄrea comĂșn era la lavanderĂa o usos mĂșltiples para el staff, era todo hĂĄgalo usted solo, la verdad creo que deberĂan mejorar la experiencia en servicio.