The staff was so nice! Very friendly, quick check-in, and lobby is welcoming. The rooms are outdated, bathroom was just ok. It could have been cleaner, and sheets on the bed we harder than Iâm used to.
Overall, a great hotel. The only negative, house cleaning did not clean our room on the second day of our stay. They did bring us clean towels when called the front desk.
Everything was wonderful except the elevators. The hotel was full due to a convention and we waited for elevators for 15, 20 minutes. When one finally opened, it would be totally full. Several in our group took the stairs down 19 flights and still i was waiting. I know this was not the only time the hotel was full so this must be a regular occurrence. When we finally got on an elevator, we ended up stopping at every floor on the way down, many times to find nobody there. My guess is that they took the stairs after waiting for some time. I saw several times when the elevators just bypassed the floor without stopping. The other thing that was an issue was valet parking. We waited 30 minutes for our car at one point. At this point, I'm glad it didnt work out, but I paid extra to be on a high floor only to end up on the 12th floor. After the elevator issue, i guess I'm relieved. Everything else was great.