Great breakfast. aKlien was amazing! She was very understanding and helped us with all of our needs. There was a man there selling paintings AND working there. He was extremely rude to my little one. Why would Choice Hotels allow this man to sell his drawings and have them all over the chairs and lobby area???? If his drawings werenât all over my little one would have had somewhere to sit without touching his drawings. I WANT someone from Choice hotels to contact me.
The room was clean and staff (when available) were friendly. The room was old and musty and the bathroom had mold and the mirror was cracked and the door was damaged- it just felt old and not fully maintained . Walking in and having a kiosk with a remote worker was awkward and unwelcoming.
This was just an average visit. Nothing really stood out as being great, except the breakfast employees were very friendly and worked very hard to keep the area well stocked and clean.
Management had an issue with house keeping which caused house keeping to do a work slow down. People arrived for the stay at 5 pm and were told there were no clean rooms. I arrived at 7 and they had to shuffle around rooms and the room they were givIng me was done and just needed a blanket. The desk manager looked at a staff memeber and told her she had an extra blanket on the cart and put it in the room she just assigned me. Five minutes later she came back and said it was done. When we got into the room, the beds were sloppily made and there was food leftover in fridge. Under the soap holder in the bath, there was a layer of soap scum and what appeared to be the start of mold. We had a long day just checked in and knew it wasnt worth arguing. Next day couple had same experience. Room not ready and the one given was dirty with towels on floor. Were given another room that was lIke ours... not clean. Due to third party booking there was nothing the hotel would,/"could" do.
They need an audit of the staff. Main manager left there to do an 11-7 at another property and didn't resolve the issues at the first. Continental breakfast was worse than most. No butter for toast or waffles. Was supposed to be till 10, staff pulled everything at 930. To boot coffee in lobby was cold...definate do not stay. Some of this sounds bitter, but when its adveetised and you pay for a clean room and breakfast til 10 at the least it should be provided
It was very nice... the only thing that was not great was there was no hand railings in the toilets... the lack of them made it difficult to use it.. otherwise everything was perfect
The place was a dump. Duct tape holding the toilet tank cover together. The grout around the tub was full of mold. Light bulbs that didnt work..just a complete dump. Did not stay the last night showed the manager and she would've reimbursed us, but because we booked with 3rd party could not.
Ridiculous Weed Smell From The Residents Employees
There are employees and theirs families living in the hotel. At least two rooms and they have a pitbull with them. They sell art at the front counter (Strange). The rooms were not ready at check in. And they were not clean when we entered the rooms. The staff sat out front of the hotel in a group smoking or in the lobby drinking liquior. Corporate needs to investigate this hotel. We stayed earlier this year and it was exceptional. Times must be tough.
Breakfast was very good. Possibly the best hotel breakfast options for a family.
Does not seem to be well managed.
Very unfriendly front desk receptionist in the evenings. No staff uniform shirts or name tags worn so it was hard to tell who worked there. Short on towels. No sheets for pull out bed.
Strong, sharp musty odor in bathroom. Barely flushing, stained toilet. Mold/ mildew.
It was not dirty, but perhaps corners were cut in the surface remodeling.
It seems very short staffed, so the staff
Location was good and easily accessible. Lady at front desk was very friendly but didn't even check my ID when I checked in (never had that happen).
The pull-out bed was a joke, completely flat and uncomfortable. rooms did not include bedding for the pull-out. Mold around the shower, sink drain stuck in down position and shower drain backed up. Stains on carpet in rooms and hallways. Breakfast decent.
Ok, hotel need renovation and improve cleaning in commom areas. Room is reasonable value for the $, but staffing needs to pay more attention to cleaning details.
Longtime CI & S patron and disappointed with the upkeep inside (worn)and outside (dead plants)as all appeared to be a lower standard than the better kept more appealing facilities previously stayed. Uncertain of the age but seemingly not alot of attention to detail anywhere. Generally friendly staff but not warm and fuzzy feel! Likely may investigate other options next time! Michael
Not a great Hotel to stay at, I spent 4 Days at the hotel as a base to get to Summit Motorsports Park.
The Hotel is in need of a complete renovation, the Carpet is dirty, the Bathroom was very poor and dated.
I requested a room clean which never happened along with having a poor experience with the general condition of the Hotel.
I wouldnât recommend staying until it is cleaned and properly maintained and has a management who care.
The room wasn't vaccuumed. Crumbs on the bed. The tables/t.v. stand weren't wiped down. Bathroom needs an upgrade. No towels, no tissues in room. The pool needed a good cleaning. The kiosk to check in was unnecessarily. The breakfast was great!