Embassy Suites by Hilton Austin Downtown South Congress

Really enjoyed there breakfast, how close to everything the hotel was! Really liked the free drinks at happy hour with Snacks! This is one of my Fav. Hotels I have ever been too!

The hotel has gone down since I stayed there five years ago. I am currently trying to resolve credit card charges from the hotel. They are bizarre to say the least. Staff was not helpful at all and the bill we were issued does not resemble the charges. I will try to post again once this is resolved. I would never, ever stay there again, just based on this hassle.

what we received. Truly have received better service at most other places we've stayed. The parking is asinine. If you don't valet, which we were not given an option for or instructions, you have to park in a garage that is not attached to the hotel and make a ridiculous trek with all of your stuff. And on top of it, you're paying $33 a night to do so! The air conditioner did not work properly. It was either very hot or very cold, and the cold didn't last long. It wasn't responsive to our requests, and it just made for an uncomfortable nights sleep, both nights. The TV offerings were by and large the worst of any hotel stay we've ever had. The TVs themselves are old, bulky and out dated. They have blocked it to where you cannot use your own prime stick or Roku, which some hotels do so that's whatever. But to not have any channels that are worthwhile, a guide that is from the early 90s, and movies to rent that are $20, the whole thing was atrocious. We have paid hundreds of dollars less a night and had much better of an experience, from the service to the TV to the parking to the outdated and not terribly clean rooms. I would not recommend this hotel, not for any price but especially the $600 it cost us for 2 nights. Stay somewhere else! Trust me!

The bathroom toilet flush was LOUD. It made a loud whistling noise that hurt my ears every time I flushed. The room was the opposite of sound proof. I kept hear loud noises and steps from the sides and the ceiling and the elevator. he worst part was parking. I paid $38 for self parking which wasn’t even attached to the hotel and it was dirty and sketchy. The same night that I checked in, I went back to ask for the valet option. I was charged for self parking AND valet which is ridiculous and a rip off. The valet was not good at all. They park the car at the front entrance lazily while there are cars waiting in line behind my car waiting for me to get in. The valet leave the keys in the cup holder and one time, he accidentally let the door close when he got off the car and the car locked itself. Thankfully I had a spare key on me. I specifically paid for a room with “city view”. I did not get a city view. Just darkness. I wasted my mom thinking it would be a chill valentines weekend with my partner

Hotel has not been updated in 20 yrs!

Very good

Let me start by saying the staff is absolutely first-rate. The complimentary breakfast was great, and the free Happy Hour was welcomed. The room was very clean, and the bed and furniture were very comfortable. The location is great, not downtown, of sitting 20' from I-35 (another hotel, another story). My only surprise, not really a complaint, was that some of the furniture, doors, and door jambs looker like they had seen a few too many encounters with industrial-grade vacuum cleaners. And the door jamb in the bathroom was rusted at the bottom. Also, the security latch on the inside of the door was loose, not very secure. But, we would stay there again based on the staff, they were great.

We stayed in the presidential suite and loved it! It truly made the bride feel special

The complimentary cocktail reception every evening is fantastic, as is the breakfast buffet and the made-to-order omelets. The guest room was spacious and comfortable, but had an old and musty smell, probably from the old carpets, furniture and curtains. We didn’t spend much time in the room, but the smell was unpleasant when we did. The guest rooms definitely need to be renovated and refurbished.

Great location and staff was great. A little outdated and needs upgrades. Don’t pay for parking through the hotel. Download the Premium Parking app and pay half the price for same garage.