Fairmont Dallas

Bad valet

We couldnt stay there because we didnt have a debit card ir cc in our name. When i had called

Clean comfortable room.

There was good & some not so good to this hotel but there was nothing downright "bad" - I'm just particular. Let's start with the good: Check in was easy. We had multiple groups staying together and they were able to put us all on the same floor next to each other. Kathy the Concierge was more than good. She was GREAT! She recommended The Henry for lunch/brunch & the Bishop Arts area for great local shopping - neither disappointed! If I could give her five stars I would! The hotel bar Happy Hour was also good! $4 beer, wine, Prosecco, mimosas, and poinsettias. Valet & parking staff were kind & helpful. Starbucks on site was great & the gift shop had plenty of items tp purchase from snacks and toiletries to clothing and souvenirs. Now for some of the bad: I was disappointed when I called a day ahead of our check in to confirm we were all together and they were not able to confirm. A little frustrating when you are planning a trip with a big group. Not sure who answered but they were not helpful. The air conditioning in the room was not sufficient. Even at 65 my husband and I were both HOT. Something was not right. The room overall was a little dated. The tub was chipping. Everything was clean enough but definitely could have been cleaner. There was a refrigerator/mini bar in the room, but I would not recommend opening it. It costs $7.50/day if you do. It would be nice to be able to keep your personal drinks cool. Overall - 3.5 stars.

Valet was fast and courteous, the front desk provided great customer service, and the room was clean and comfortable. Did I mention the view? The view was amazing. I’ll definitely come back if I’m ever in Dallas again!