Room was upgraded. It was a wonderful night sleep. Clean and comfortable. Breakfast was good. Parking was trig a third party valet. They used an app and that helped get the vehicles to the door on time. Friendly service at the desk.
Where do I start !!! đĄ
1) We started out with valet parking.
Their valet parking is handled by a 3rd party.
We waited a few times more than 45 minutes to retrieve our vehicle.
2) Staff was very nice and polite.
3) Got into our room and refrigerator didnât work.
4) The bed was old and terrible !!!
It was sagging in several places.
So much you could have rolled off either side.
5) We ask for our room to be cleaned and they didnât clean or bring new linens.
6) Lighting was awful.
7) The absolute worst breakfast ever and no selection.
8) The coffee had coffee grounds in it every morning.
9) Location is good but we will never stay here again !!!
Beautiful hotel. Our 3rd time staying here. Had multiple large roaches in our room. One in bathroom and one fell from the wall into our suitcase. For the price, the break could be better.
This is one of the worst experiences.
Very unprofessional staff and bad on communication skills
Cheap on their supplies
They fail on providing the towels
They fail on cleaning the room
Valet service is a nightmare
You can smell the weeds in the corridor
You can smell the weed in the front lobby
Terrible place. I wouldnât recommend it at all.
Beautiful restored historical building with exceptional rooms with high ceilings and more than spacious rooms. Very close to downtown sites, museums and eateries. Front desk staff was very helpful, welcoming and accommodating. I would definitely recommend staying there again.
There was only valet parking unless you could find parking on the street. When I arrived at the hotel at 10:30 pm with three children including an autistic child, they cancelled our reservation. It was inhumane. They could care less that they stranded us 400 miles from home with no place to sleep. I found out from locals they overbook on purpose so they can insure they will be full.
This is my second stay with them. That should say enough.
If not, I will let it be known that the staffâs friendliness is top tier. The room was spacious and spotless. Location, location, location! It is conveniently located downtown. Great food choices, bars, etc. And I absolutely love the history and design in this particular establishment.
The staff were friendly. You should make sure shower head is facing to the wall because the glass door has a gap and water will leak and leave a paddle.
Checked in at 5p. Toilet did not flush. Hotel unable to change room because hotel was full. Traveled from 4th floor to main lobby's public restroom all evening, night and the next morning. Toilet inoperable until 3p the next day. UNACCEPTABLE at $300/night!! Received NO monetary discount for the grave inconvenience, unsanitary condition and lack of privacy! UNACCEPTABLE at $300/night.
The first room I was in had black bugs roaming around the sink after the first night they moved me to a second room that night I noticed but the toilet in that room did not flush properly.