The Property is no longer owned by OYO Hotels and no one notified Me I found out when I arrived at the property to check in to the Hotel! My reservation was cancelled the Hotel sold to Summerville Inn and no courtesy text, call or email to inform me about this cancellation or Sale of the hotel.
DO NOT BOOK THIS HOTEL! The OYĂ hotel no longer exists as of July 2023 and in its place is a Sumter Palmetto Inn which is awful and not even close to what the pictures look like. Expedia confirmed directly with the property that is under new management and I was relocated elsewhere.
Do not book here will loose your $ they wonât refu
When you look at the room, they tell you that they will give you a real phone because they know the rooms are not up to standard. Once you leave the property, they will not refund anything. Itâs a scam The worst, we lost our booking no refund when we refuse to check I. To a dirty full or roaches rooms. They sign a paper saying they would do a refund and never did. The condition of the rooms was really unspeakable! The worst we had ever seen! We lost our money. No refund for an untada le rooms
My room was nasty asked several times for them to clean it and they didnât it had roaches someone elseâs dirty underwear broken dresser drawers dirty sink n mirror just absolutely disgusting and I have pictures and videos
Iâm very disappointed, the picture on the browser has nothing to do with reality, the place does not feel secure the room was filthy, towels were dirty, curtains are in really bad shape.I have photos to proof that it was nothing compared to what it looks like on the ad.
I would definitely not stay at any OYĂ hotel. I have pictures of the interior of the room and will be happy to share if this will help improve Expediaâs list of hotels and actual look of their rooms
I have stayed at OYO many times before and I was satisfied with everything. I know you get what you pay for and Iâm not the picky type but this time was freaking HORRIBLE. I woke up at 4 in the morning to use the bathroom and roaches was coming from every angle in the room. Luckily I put all my bags in my car after my shower because if I didnât I wouldâve been bringing them home with me. Very Disappointed
This was the most disgusting hotel Iâve ever been at. I didnât end of staying and got charged for my reservation even though he told me he would refund me. None of the rooms were clean. It smelled. There was construction going on after 9 pm. There was furniture all over the sidewalks and hallways. Mattresses chairs dressers. It was the most astonishing site and did not feel safe there. I requested a refund and no questions were asked. This place should not be allowed to have guests. It is not safe or even complete as a hotel.
Nothing to like, dirty old buildings, front desk was like checking into a prison and when we got to our room, there was someone in it. We found another hotel to stay in that felt safe and was clean. Awful hotel, i cant believe it was even on your list. What can we do to get our money back, very dissappointed!
Terrible customer service. Not apparent that check in is not available until after midnight. Non refundable bookings through Hotels dot com
The only actual phone # that you can find is a "Reservations Only" line that I waited over 20 minutes to get through on to have them hang up on me when I tried to get to a CS representative to assist me
Do NOT book with this chain, and its enabler Hotels dot com
Im letting the conpany I work for and the over 1000 transporters know and I am advocating boycotting this lame business model and the service where their BS hotels books through
I am also contacting every other service that I see OYO listed on and let them know of my experience
Theres a real reason why they are rated so low and Im piling on with 0 stars to add