Allentown Park Hotel, Ascend Hotel Collection

Excellent service

Daniel, Séjour en famille de 2 nuits, Début du séjour le 5 sept. 2021

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They stay was comfortable, the room was clean. The hotel overall was good. One thing that would have made it better. There was no fridge in the room. Would have been nice to have access to one.

Daniel, Séjour en famille de 2 nuits, Début du séjour le 4 sept. 2021

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Good Location West of Allentown

Clean, quiet and comfortable. Bed linens were very comfortable. Breakfast was basic, but adequate. Staff was friendly.

William, Séjour de 1 nuit, Début du séjour le 15 août 2021

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No microwave in room or refrigerator. The pool wasn’t open and under renovation which wasn’t advertised when I booked the stay.

William, Séjour de 2 nuits, Début du séjour le 7 août 2021

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Weekend getaway with friends

Messed us my payment during check-in. Bathroom not clean, you could see the mildew in the tub. Room is a nice size however I reserved 3 rooms which the amenities listed as having a fridge and microwave and only one of the 3 rooms had it. I specifically looked for hotels with specific amenities so to show up and not have that at the price point we paid is a huge disappointment. They can only give one keycard not 2 which is frustrating when we split up to do things. when I got to our room 2 lights were blown had to ask for bulbs but maintenance was not there and hours later I said I would change the light myself if they gave me the bulbs because the room is dark, only got one bulb finally and maintenance never showed up to change the other. Can't find napkins or tissues anywhere in the room or in the hotels breakfast area either. Front desk staff is friendly but only one computer and only one person seems to know what they are doing. Check-in took forever. Checkout is just a key dropoff and they email a receipt but I never got a receipt and they don't give you any receipts when you check in. Overall this is not a place I will stay at again at a price point of almost $200 a night . It doesn't warrant that price point at all.

Séjour entre amis de 1 nuit, Début du séjour le 31 juil. 2021

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Very Disappointing For the Cost

First off, the location is less than desirable-it is in a non descript business park with little to do right around the facility. Upon arrival, we found out the pool was closed for renovations which would have been nice to know prior to booking as that was one of my filters-I would have made a different choice. Our room had a musty smell in addition to the television not working correctly. The breakfast was extremely underwhelming and upon asking the person at the front desk if i could purchase a drink from the refrigerator, I was denied as the "market place" hours were 10 to 10. In addition, only on elevator was working and there roof was leaking in our hallway. I would never use this property again and I do travel up here often to visit my family.

Séjour en famille de 1 nuit, Début du séjour le 31 juil. 2021

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Declined since our visit 2 years ago

We have booked and stayed here 4 years, with the exception of last year due to Covid. The room was certainly clean and comfortable. We stayed 4 nights and after our 1st night I met the cleaning crew and stated that we didn't need anything except new towels. We got back at 10 pm, towels were put there but no washcloths. Went down to the front desk, no washcloths to hand out. Perhaps it was miscommunication, but housekeeping did not come in our room at all after that. We always looked forward to their wonderful breakfast selections, but due to Covid, everything is prepackaged. No trash can in the sitting area, so when they closed the food area doors, no choice but to leave food scraps and plates on the table or walk outside to the overflowing trash can by the entrance. My opinion is that this hotel is suffering due to Covid and the declining economy. Sad to say, we may look elsewhere next year. (Starlite Diner is a great breakfast alternative close by!)

Nancy, Séjour de 5 nuits, Début du séjour le 30 juil. 2021

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Okay

Allen, Séjour en famille de 1 nuit, Début du séjour le 15 juil. 2021

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Nice, clean, and cozy.

This was a nice a comfortable stay for us! The shower head pressure was great. We really thought about Egyptian cotton sheets, but WOW, so comfy and cozy. We’re on a road trip and it was nice to have a laundry room available. Breakfast was good and there was an attendant there to make sure things were stocked up. Overall, a friendly and pleasant experience. We would come back.

Séjour de 1 nuit, Début du séjour le 12 juil. 2021

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The pool was closed , did not see this in the info as it was listed under the covid precautions in the expanded area. The hotel AC was not working the main lobby had all the door open and the staff all looked like they had been suffering in the heat all day. Our rooms AC did not even get as cool as the outside temperature and the window did not open, we woke up sweating seceral times throughout the night. The bed was horrendous both my wife and I back hurt 3 days after from them.

Christopher, Séjour de 2 nuits, Début du séjour le 9 juil. 2021

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