Expected a bit more from a Residence Inn tbh. When I showered, the tub filled with inches of water, one of the towels was stained, and parking is next to impossible to get next to your building but they still charge you $12 a night for it. Would not stay again
All went well with the stay until we got home and found out that the hotel had charged our credit card for the stay in spite of the fact that we prepaid through the app (which was acknowledged when we checked in). In checkout, we were given a receipt for parking charges only and only found out when we got home that they had also charged us for the room. Now weâve been waiting days for a refund because the hotels.com team canât get a response from the hotel.
The hotel was excellent the room was very clean and spacious. The fact that spoiled our experience was the fact that the reception was not working the night we arrived. We ringed the door, called by phone, sent texted messages with no response. Eventually, one relative took us wi5h him and we spend the rest of our first night in a sofa-bed. We were able to check only early next day.
Great room. We were in the main building with the lobby and it was never loud from noises in the common area. Close to a walking trail which we used one morning. Not much in the area in the way of restaurants or shopping. Nothing walkable. Breakfast OK have had better from other Residence Inns. Breakfast area pretty small, was tough to get a spot to sit. $12 daily fee for parking. Will be back.
Alas, no coffee in the machine! And of course this was one of the few times we really wanted it. The facility has been renovated recently and is much better than it was under Holiday. The bed and pillows could be better but the included breakfast was very good.
This property and room were so wonderful, having a full kitchen is always appreciated as I was prepping food for an off-site Party. It was quiet and clean, the bed was comfortable. I will definitely stay here again.