4/10 Correct
24 août 2019
What a check-in
Note first that our room was fully paid since almost two months.
We received an email on the afternoon the day of our arrival saying that we cannot stay at your hotel and that we will stay at your partner’s place. One of Fairfield’s employees was at this second hotel with a credit card number that does not work. The « partner » did not agree to get paid by check because it still did not receive payment for last time this kind of thing happened.
I had to call Hotels.com to get help. I was told that I had not been reimbursed (as Fairfield’s employee had told me before).
After an hour if this, including different explanations on why our room is not available, we finally got our room.
I wrote to the manager to know if something will be done following this event, and I am still waiting for an answer after a few days.
Jean-Francois
Jean-Francois, séjour en famille de 1 nuit
Avis voyageur Hotels.com vérifié
