Absolutely horrendous! This place is a dump! These days youâre happily surprised if you get normal customer service. This was the worst Iâve had in a while. Unprofessional and zero hospitality. I was here for a funeral, who would vacation in the armpit of Kentucky?! My toilet wasnât flushing, and the maintenance person had left for the night, so the front desk person had the audacity to offer me a plunger, are you kidding?! So I was handed a disgusting plunger to try and fix it myself. The manager said I was lying about the toilet issue and threatened me that if I didnât leave in 30 minutes, she was going to call the police. You get what you pay for. So if you are needing a hotel in Franklin for some godforsaken reason, just go ahead and book Spring Hill Suites. I will NEVER stay at a Hilton hotel again.
It was a good place for a quick sleep and a decent breakfast. Absolutely adequate. However, the bathroom was a bit run down, and a sock had been left in the room from a previous tenant. Bed was comfortable. The area around the hotel was quite run down. The Sol Azetca restaurant next door had delicious takeout!
Room for 1 nite was fine. Bed was comfortable. Bathroom was clean. Towels were like sandpaper and bath tub stained and 1/2 inch of caulk around tub. Not very pretty. Certainly expect better from a Hampton for $185.00.
The room we were in needs to be renovated! Needs a complete bathroom remodel! Grout around tub was peeling and needs an updated sink and more area around the sink. The bed mattress was lumpy. The room was clean, though!
The hotel is now our common stop when we travel to Florida. The Mexican restaurant in the next lot is amazing and most importantly the coffee and bed is AMAZING. Thank you Hampton for always delivering what we expect!