It was terrible. They were short staffed- no breakfast food. If breakfast is included in the price they should have breakfast even if the manager has to come in and put it out.đĄđĄđĄđĄ
All customer service was excellent. Hotel could use upgrades. Toilet plugged and sink drain took awhile to go down. Carpet needs replaced. Bed was comfortable but bottom sheet kept coming off. Breakfast foods were good.
The hotel allowed us early check in. But lest we knew everything after this will be a disaster! We were promised a daily housekeeping as a prerequiste to me booking the stay. After promising, the house keeping was not done daily citing shortage of staff. We were handed over sheets and towels in exchange of daily housekeeping. The manager staff was extremly rude and told us off from having included daily breakfast when we reached to have breakfast at 6:20 am instead of 6:30 am as I had to leave early for reporting to hospital work at 6:30 am. Even when we said OK to not having breakfast before 6:30 am, the staff kept ranting off for coming early. The housekeeping staff was rude multiple times and gestured us badly for requesting daily housekeeping. The housekeeping staff even asked for my wife to stay outside the room when they used to do any housekeeping. Nothing was working in the room with toilet flush completely dysfunctional, patchy internet, smelly bedsheets, unclean and stained carpets, unclean towels and key cards failing multiple times. When our food delivery came on one day, the delivery guy was told that we don't stay here and we nearly lost our food on one day! We believe it was a sort of punishing us for the early breakfast. We will never be staying here in future and will look for better hotels nearby!
Staff was fantastic. Very polite and helpful! The TV in our room was broken and wouldnât turn on. The fridge didnât get very cold either. The pool and hot tub were great! Not very many options for breakfast. Overall, worth the price!
We actually extended our stay. We were here for a family emergency. The staff was very caring but there was no cleaning of our room for the first 3 days. Juice machine and waffle maker both on the blitz on the first day. But for the price and the nice pool/hot tub and caring staff it is worth staying here.
Bathroom was very small. I was in room 203 next to the staircase. Every time someone opens the door, you can hear it in the room. The door handle in the room is broken and has a sharp edge.