My stay was not what I expected. I was disappointed with the cleanliness of the hotel and the cleanliness of my room. As a single female traveler I did not feel safe. The bed and pillows were not comfortable. The refrigerator had baby roaches, the water was not hot for my shower. For the price that was charged I expected more. Needless to say I will not stay at this hotel again
We stayed there for three nights, and below is our feedback.
pros:
1. room was clean, and as per description.
2. Close to airport and gas station, Walmart, outlets from shopping pov.
3. distance from Charleston downtown is ok - 20 mins drive minimum to go to any spot.
CONS:
1. Customer service was very terrible. We reached early and was informed that room will be ready within 2 hours which is before checkin time. we went to roam around city and came after 1.5 hours of checkin time and got to know that room is still not ready and will need another 20 mins. we wanted to freshen - up and get some rest for evening but no options even no pubic restrooms. Up on asking to front desk lady - she bluntly said you can check out if you want, we were driving all day and at then end if you hear this is not at all good.
2. we got two room keys one of which never worked, which is ok.
3. Description says inside property is smoke free but could smell every where.
4. Pans and Pots were available for purchase - I don't expect this in suits, not mentioned in description too. even coffee maker was not in room/no kettle.
5. Check out experience was also same. No one as at front desk for 30-35 mins from time given. and it was not mentioned to leave room keys in room, we waited.
while telling about feedback of checkin she started making excuses and was not ready to listen at all.
I won't recommend this place as you don't want to ruin your mood at start of vacation and leave with same experience
Room had bugs when we arrived and the floor was dirty. Shower was unclean and had hair. The elevator opens on its own all the time. The front desk attendant is a hit or miss as to whether someone would be there and the exterior card access doors do not lock overnight so anyone can walk into the hotel at any time which is not very secure.
Not like ANY Extended Stay I've stayed at. Will never do the "America" ones again. If there's a kitchen, I'd want to maybe cook and not have to buy pots etc to do it while traveling (then do what...pack the pots, silverware etc to try to travel home with??). Not catered for the vacation traveler.
The staff were nice and you could tell they tried to clean, but it was so old and in such bad shape, it was almost impossible to look and feel nice. It smelled from being old, there was weed smell coming from multiple areas and I felt so not safe, we left before we could go to sleep
Don't stay here! An hour after my boyfriend and I checked in, we found German cockroaches on the walls, under the wallpaper, and under the furniture. We did not feel comfortable staying there, so we left. The property would not give us a refund for the night. Appliances and vents were dusty and covered in a yellow layer of tar from smoking. Stay elsewhere in the area!
I reserved two rooms, one room was to be on the bottom floor and handicapped accessible. It was not. The handicapped room was given to the other couple that came with me and it was on the second floor.
My room, although on the bottom floor, was dirty and had roaches. It had mold on the refrigerator, the carpet was grimy and dirty. The carpet's black grime was on the bottom of my three year old grandson's feet and I used the one washcloth I was allotted to clean his feet. There were live baby roaches in the bathroom crawling around. The sink did not have a drain stopper. It was advertised on the Expedia website as a suite with a fully equipped kitchen, and there was a sign in the elevator stating the same thing. It was not. I was given the choice of buying ONE set of dishes for ONE person and a small set of cookware for an additional fee or I could go to a local store and buy what I need. It was also supposed to have a dishwasher, it did not have one.
For the amount of money I paid for these rooms, I feel that I should have been given what was advertised and it should have been much cleaner than it was. I have pictures of the dirt and dead bugs that I want to submit.
Not that it will matter to whomever reads my review, but I will never ever stay here again and I will not recommend your establishment to anyone if they were to ask.
Karen Pothier
photochik2008@gmail.com
Overall, our stay was ok. In my room with King size bed it had areas for improvement. In the other room with two double beds it had a plumbing issue and there was no fitted sheet for sleeper sofa. The facility advertised complimentary breakfast, there wasnât. Laundry service available but didnât work properly. So I give one room a 7 and a 6 for the other. The staffâŠMs.Asia was.very personable and extremely nice. It was decent. It had a lot of men, especially, but people who lived there. But most were friendly.
Terrible. Smelled like marijuana, people hanging around in the parking lot, and rooms were in bad condition. Itâs obvious the owners do not care to renovate this property. Will not use an Extended Stay in the future. This property sets a bad example for the franchise. I travel frequently.
They told us it was too late to check in when Iâve called the hotel a day before to let them know that our flight arrived at 11:50 PM and we will head there from the airport. They left us with nowhere to go a family of 12 with children. They gave me to run around over the phone. The person who works overnight wouldnât come down and talk to us they said they can put us somewhere else but they only have one room and that would not accommodate us. I end up having to call our hotels in that area and this is after 12:30 AM to find somewhere for me and the children to sleep