Microwave didnât work, roaches in room, door knob was missing and I was stuck in room, had to call front desk to come get me out, toilet seat had dry urine on it
Rooms were dirty snowed of dog urine TVs were outdated without remote controls. Beds didnât have no pillows on them. Bathrooms were nasty. The only good thing was the African-American front desk. Staff who made me feel better after having all these unfortunate still havenât got a refund have been calling for three days. Save your money save your time. Save your energy. Find another hotel.
Stayed for over three weeks, not sure why the hotel management changed my room last minute to a room with issues after my surgery. I still have a bad taste in my mouth from that experience that affected me so negatively. I am currently in recovery.
Elevator was out our entire stay and we were on the 4th floor. Bathtub had the slowest drain of any place we've ever stayed. Front desk never had new towels or sheets for us. We would have to bring ours down for them to wash and dry and then pick them back up. Front desk never had any of the items they advertise that they carry for customers convenience. The free wifi was horrible. I work remotely and had issues our entire stay with how slow the internet is. Just an all around horrible experience.
Had to change sheets upon arrival, coffee pot did not work, heater was very noisy at night, bed was fair in comfort. But fir the price it was as expected.
I arrived at the location after midnight and a sign indicated I needed to call for the attendant. I used the phone in the lobby and dialed zero and the phone rang until it went to a busy signal. I continued calling 4 more times before the attendant showed up.
Once the attendant did show up, I was assigned a handicap room but not with a roll in shower as I had requested. The attendant looked for a room with a roll in shower and provided me electronic keys to the room. The attendant indicated there were no towels in the room so he handed me a pile of them to take to the room.
Once I arrived at the room the keys did not work and I had to go back to the lobby to get a new set.
When I finally got into the room, I saw that there were no hangers for me to hang my clothes on or cups for me to drink any water or take any pills. I called the front desk and was told there were no hangers, they were getting a shipment the next day, but he would bring me some cups.
The condition of the room was poor. The linens were thin and the carpet looked like it had not been vacuumed.
While staying at the hotel I had an accident where I slipped coming out of the roll in shower and hit my head against the gripping bar. I called the front desk and
asked if they would have housekeeping clean the bath room. I was told it was Christmas and there was no housekeeping and I would have to clean it myself. If I wanted any cleaning items, I would have go to the front desk to get them.