The sheets and towels were stained. Our non-smoking room smelled of cigarettes. There was hair stuck to the wall of the shower and on the drain as well as stuck to the linens. There was NO shower curtain at all. The hot water did not work. The floors were dirty. We were moved to a new room but had similar findings in it. And the maintenance man was a total creep. He made sexual advances and made us so uncomfortable and afraid that we called the police to come while we removed our belongings and found another hotel to stay in. We are still fighting to get a refund. DO NOT RECOMMEND!!!!!
First of all check in at front desk looks okay appearance of the building in the office not pleasant elevator is raggedy surprise that it passed inspection floor molding and stuff rotted mildew smell room door look like being pride open previously before that thing can barely open or close it the devil beds one of them had like a broken bed piece to keep it level on one side AC was it cooling double beds the other one kind of cool The crazies bathroom I ever seen in my life the toilet stool is almost in the middle of the shower you can literally sit on the stool in your feet is in the shower crazy crazy it's not on the wall it's literally sitting in the middle you have to almost walk around to get into the shower the refrigerator busted all up at the bottom no rack to keep your stuff pretty much for the food staying in place smell like a marijuana factory there's so much weed no coffee at the front desk for customers attend this lazy on the phone not providing you with any towels saying that the machine was broken or you got to wait until the new ones get dried wow will definitely not stay there again well sorry I even flexed my eye at that booking at that location
it was terrible. the balcony door was broken & the front door looked like it had been kicked in. there was a ROACH. and the elevator had no inspection and was shaky. fridge was leaking.
First the elevator was out of service, then moved to 3 different rooms due to either standing water on the floor or leaking from floor above all over towels. But the last room took the prize when within 5 minutes of being there we found BED BUGS!! The front desk really didnât care. Now we are in dispute over the place. We had to leave rather than being eaten by BED BUGS.
It was okay could have been better I expected more for the type of room that I paid for a penthouse didnât have a broom or pots and pans no dishes nothing I could have gotten a cheaper room with all the amenities but other than that the space and the view was amazing I will book it again now that I know what to expect and bring with me a thousand dollars is a lot for two days without the necessities just my thoughts
hotel looks nothing like pictures. its ran down. chairs had cigarette holes in it... i had to buy bug bombs and leave for a few hours because of spiders... plus side is its on the beach... if i could have canceled and got a refund i would have.
At around 1:00 AM, a man entered my room without knocking, claiming to be from the front desk. Iâm a young woman traveling alone, and this was extremely frightening. He had a key and let himself in with no warning, no call, and no explanation beforehand even after confronted the next day.
This is a huge violation of guest safety and privacy. I did not request service, and there was absolutely no reason for anyone to enter my room, especially at that hour. I immediately reported this to the front desk and still have serious concerns about how this could happen and what couldâve happened to me.
I hope the hotel investigates this properly and changes its procedures to protect guests. Until then, I do not recommend this hotel, If youâre a female traveling alone and want a man coming in your room in the middle of the night this is your go to place luckily my before was with me but this is not accidental it was very intentional and creepy.
It was awful
So the first room we had the pull out bed was disgusting and we talked to the guy that was working and he was high as a kite but they upgraded our room for free which I was grateful for but then we called the front desk to see about getting some pillows for the pull out bed and they didn't have any so we let that go and made do with what we had in the room but then we called the front desk to tell them that the fridge wasn't working which I wouldn't care but we had milk for our baby to drink and it ruined, they had brought a mini fridge to the room and it didnt work either so the stuff we did have all of it ruined, you couldnt walk into the office without smelling pot so strong and then when my man went to turn our keys back in because we was checking out and heading home he told the manager that the fridge didn't work they had brought and that our stuff ruined she made the smart remark that he couldn't get everything for free and he wasn't asking for anything for free he was just letting her know the fridge wasn't working they had brought up there for the replacement and the stuff ruined we had. The rooms definitely need upgrades so if u want to stay where some of the employees stay high including the manager and where the rooms are for sure falling apart this would be the place for you but if u have a family I wouldn't recommend staying here!!!
The staff was very friendly but the condition of the room was not great. The structure of the bathroom was uncomfortable and the water pressure was not good. The lighting there was not all that great as well.