We stayed here for two nights while visiting family in the area. The hotel is clean, but could use some repairs and updates. The staff were very friendly and helpful, and the shuttle to the airport was very convenient.
My family and I came to South Bend to attend a Notre Dame football game. We have been coming to South Bend for several years and have stayed in many hotels. This was not the best, not was it even close to the worst! The hotel was very close to the airport, so very convenient. The staff was personable and very helpful. The property is dated and needs some basic upgrades. Things like missing paint, torn carpets and loud blowers in the heating/air conditioning unit detract from the overall experience. Lastly, there are NO restaurants nearby, other than fast food delivery options. Definitely a minus.
When we checked into room 202, there was a stench in the room. Determined it was water damage under the fridge. The sheets and comforters had many yellow stains. Complained to management and was told that they were selling to Best Western so no effort to replace damaged furniture or stained bedding. Hallways were filthy and did not look like they were vacuumed for weeks. Had to sleep with the windows open and there was drag racing throughout the night. I will never stay here again. Asked for a partial refund and was told that they could not make money if they refunded money. Pictures on website are deceiving.
Awesome access from airport. Nothing like it.
Smoking area too close to front access. Empty plant pots. Looks beautiful from distance but looks worn up close.
The rooms could use some deep cleaning. The air conditioner was very noisy. The trim on wall corners was falling off and the carpet was taped down with painters tape.