Sonesta ES Suites Austin The Domain Area

Great hotel

Clean, quiet, great location near Domain. Delicious breakfast included in rate - eggs, sausage, potatoes, and drink. Free parking. 1 elevator and its slow but otherwise no complaints.

Séjour de 1 nuit, Début du séjour le 14 juil. 2021

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Hotel was nice, stayed for four nights. Breakfast was good every

Emily, Séjour affaires de 4 nuits, Début du séjour le 12 juil. 2021

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Perfect place to stay!

Perfect little apartment, everything we needed! Loved the location, loved the pool, everyone was so friendly and helpful…we will stay here again🌺

Randolph, Séjour de 4 nuits, Début du séjour le 6 juil. 2021

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Open the Buffet

Overall the stay was good. They have very strict Covid protocols in regards to breakfast. Much too extreme. At a time when the nba is playing for sell out crowds and much of the rest of the state has abandoned covid suggestions at all, this hotel is still requiring you to order your meal while 1 employee gets it. It takes FOREVER. I counted 14 people in line at 1 point. The process is so slow and tedious that even the people working the front desk came to help. I felt so bad for the employees having to do all this extra work, especially considering most other hotels have opened their buffets with no issues.

Lindsay, Séjour en famille de 3 nuits, Début du séjour le 2 juil. 2021

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EXCELLENT!!!

We spent a whole month in this hotel, and enjoyed every moment/ The staff treated us as V.I.P. throughout the time, they did whatever they could to make us feel at home. The room was clean, the breakfast was delicious. We enjoyed the swimming pool, the fitness room and the guest laundry as much as we wanted. If we come back to Austin, we're definitely going to stay in the same hotel.

Yitzhak, Séjour de 2 nuits, Début du séjour le 29 juin 2021

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Disappointed in room unavailable.

Our room, a family 2 bedroom suite, was not offered to us even though we prepaid in full. We had to split our family up in rooms down and across the hall from each other (not adjoining or next door). I could have booked 2 rooms at any hotel. This was a big disappointment. They were not rude about it, but still a disappointment.

Rupert, Séjour en famille de 1 nuit, Début du séjour le 25 juin 2021

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Will be back

Not 1 complaint from any of the 5 people that stayed... kudos. Plan to return, as well as recommend.

Séjour en famille de 3 nuits, Début du séjour le 25 juin 2021

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Nice hotel

Clean room with plenty parking along with free hot breakfast. You can wash clothes for free and bring your pets and full kitchen!

Natasha, Séjour en famille de 1 nuit, Début du séjour le 22 juin 2021

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Father's Day with Pops

Hotel front desk is under construction, but the gal at the front desk did an OUTSTANDING job checking everyone in the night we checked in!!! The hot breakfast was good. The outside grounds are beautiful. Great pool area and picnic area and bbq pit and fire pit area. The rooms are a little dated, but very comfortable. Could use a real good cleaning.

iva, Séjour en famille de 2 nuits, Début du séjour le 18 juin 2021

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Started out fine until....

We were going to stay here for the full week but left two days early due to a person smoking below us. Their cigarette and weed smoke would come directly into our unit. We complained about it and they took initiative to find where it was coming from. They even left him/her a message under the door. Still no change. Next day about 3 in the morning we woke up to smoke smell pouring into our place. Talked to the front desk....same thing. Our room smelt like stale smoke from 3am to about the time they left 10am. Asked the front if they could disinfect our room and they said no due to COVID and we weren’t there for a week yet. They kindly dropped off some disinfectant spray. Next day we walked into our room after a day out and you can smell the smoke again coming in. We ended up grabbing out things and left around 6pm two days early. We told the front desk we’re checking out. The lady at the front told us they wouldn’t change us for the last two days but would have to talk to Hotels.com then they would contact the hotel and issue a refund. Contacted Hotels.com and they said they have to talk to manager and see they would agree to the refund. They were able to talk to a manager about two days later and said they cannot issue a refund. In the end THEY DIDN’T EVEN OFFER US TO SWITCH ROOMS. Even after contacting the front desk at least three times.

Douglas, Séjour de 6 nuits, Début du séjour le 6 juin 2021

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