We had booked the Abode for a birthday trip because of the location and the pictures, which looked really characterful and clean. Unfortunately, our experience was disappointing and quite possibly, the worst we’ve experienced.
Room: we booked an enviable room. Unfortunately, the room looked old and tired. The bed base was yellow with no skirt sheet to cover it. The bathroom was battered with cracks and peeling and was quite small. The room was clean but the state of the bathroom and bed base gave you a feeling that it was not. Housekeeping had not come to clean or refresh our room by 3pm the next day (the time we got back in from a day of sightseeing) and seemed startled when we asked for towels/ coffee. We had to put a paper wedge in our door as it rattled when anyone in the vicinity opened or closed a door.
Staff: are in need of customer service training. Everyone seemed like they were being forced to be there, no friendly smiles or greetings. No ‘how was your stay?’ Or ‘can we recommend some places to eat or see’.
You could forgive the room if staff had been customer focused but It felt like no one could be bothered and considering we were there for an occasion, it dampened the experience.
I would only recommend this hotel for the location, which they are clearly banking on, and if you don’t need to spend much time in the room.