Air vent had mold growing out of it almost looked like mushrooms. Curtains and bed sheets were stained. Carpet was not vacuumed. Ac unit was at its lowest and room was hotter than outside. We left the room within 15 minutes.
Donât let the pictures fool you on this hotel. It is very outdated and run down. The rooms smelt very musty. The first room we were in the tv didnât work so they moved us to a different room. The beds were very uncomfortable there was mold in the shower. Also saw a roach crawl out of the tv. The breakfast room they have is extremely small and very dark. The hairdryer in one of our rooms also didnât work or any of the outlets next to the sink. The front desk staff was extremely polite but this hotel is in need of some serious cleaning and updates.
Room couldâve used a lil more of a proper update instead of it appearing as if a DIY completed it. A lot of people blasting music in their cars outside of room. People smoking all kinds of different things right out side our room bc thatâs where the smoke station was. Employees were absolutely wonderful, helpful, friendly, & respectful. The breakfast wasnât anything pleasing to the husband. For a quick trip it ainât it bad but for multi days i wouldnât suggest it.
This is my 4th night here. 2 nights last weekend and last night and now tonight. Got a different room category this time. Got the âsuiteâ with jacuzzi. My teenage daughter and I thought weâd put on bathing suits and utilize the jacuzzi like a hot tub. We get it filled up and under the towel carefully placed by housekeeping is a hole. The hole where the button goes. The button that turns the jacuzzi on. Like they didnât see it when they strategically placed that towel there. Upon checking in I received a text from hotel saying respond to text with any problems or questions. I text back my issue. No response- why bother with this system if not utilizing it? I call the front desk. 15 minutes later night manager comes up to check it out. I wish yall could have seen the fake confusion he exhibited when I pointed to the missing button/hole. First he said âmaybe you do itâ. This angered me. I explained about the towel. He said housekeeping or previous guests did it. I said if previous guest did it housekeeping knew because they placed the towel over it. Housekeeping appear to be the owners. Iâve seen them over the past 3 nights I stayed here. Not too happy I paid for âupgradeâ I couldnât utilize. Says theyâll make it right tomorrow. We shall see tomorrow. Will update then.
I was forced to find lodging due to illness. The local area was booked. We found this hotel. The staff were not super helpful. Went to my room after checking in. Outdoor stairs and elevator. There were people smoking and drinking outside the door. I had small children. Inside had been semi updated but not very clean. Alot of renovations were the kind that just paint over the problem instead of fix it. The floor was dirty the beds had black debris on them like someone had put dirty feet all over. After about ten minutes we find roaches on the nightstand. We all get up to look around and we find another one crawling on our childs pillow. Went to get money back and the guy argued we should have come out immediately if we wanted our money back then we showed him a video of the bug. He claims the property owner will return our money in the morning.
Hotel was about what I'd expect for the price. It was obvious that the room wasn't deep cleaned, as there was actually loose change laying in the corner. The gas fireplace was a nice touch, but it would have been nicer if there was a way to control it, rather than just having the pilot light on. The in room jacuzzi tub was amazing, however, and perfect to relax in after a long day walking around Dollywood. Front desk staff were nice enough. The "breakfast" left something to be desired however. Won't be my first choice when I come back, but definitely not blacklisted either.
We came back to the room at 10:30 PM turned on the light and found atleast 6 cockroaches scurrying around the room. They offered to switch us to another room, but my wife said no way and we had to leave and find other accomodations for the night, luckily it was a Thursday and everything else wasn't already booked. I keep trying to call the hotel to get a refund, but to no avail. Aside from the roaches, the bathroom had a faint smell of vomit, the mini-fridge had an odor and my wife said there appeared to be a puke stain on the bottom of the rollaway provided. Answer your phone folks! Goes to voicemail and says it's full. Booker beware!
I got a text asking me to do my check in, then I asked if they have late check out and the told me 1:00pm check out for $25 extra so I did that and when I got here they tell me they donât offer that!
Check in was easy and very friendly. I arrived late at night but he still made the process smooth and quick. The breakfast was meh but overall the hotel was solid. I would stay here again. Note: if you're mapping, make sure you enter Pigeon Forge as there are several other Baymonts in the vicinity.