Holiday Inn Resort Acapulco

The "resort" is good value for the dollar (or peso). It's clean and comfortable, but simple - not a luxury resort. This was perfect for my unexpected overnight stay in Acapulco. The people who work there were extremely friendly and helpful. My waiter in the restaurant made sure I sampled some of the better local options for my desayuno, which I might not have chosen myself. It's got a nice pool area, from which you can access a lovely beach - which was nice to take a walk on. Many families were staying there and enjoying the facilities when I visited, which was nice to see.

Hotel in bad conditions. It is very neglected, and in some places there is a bad smell. We think that we stay in a Holiday Inn Hotel brand we would have a great stay, unfortunately it was not like that. the attention to perform the check in was too slow. Good think: the service in the restaurant.

Great Hotel, Amazing Staff, Awesome View. Good Location. Rooms could use some updating. Will Stay Again!

We go to this hotel every 4 years. We love it. Staff already knows us. Everything is safe , the food is excellent and the staff is so nice. Right by the beach.

The internet is not reliable if you need to work, the manager is rude, there is no parking available just for the manager, there is no smoking area and you are not allowed to smoke in the street because the ashes fly to their property, the staff is very nice, there is no beach just a huge rock in front of the hotel, You are not allowed to bring food inside of the hotel also, If you want chips you have to buy them at the hotel, I was not happy with my stay. For the price you can get a better place.

Great location, and very friendly and helpful stuff. There was shortage of towels in the room.

Fantastic stay and we were looked after very well . Excellent staff . We will come back.

Beautiful spot. We loved the pool overlooking the ocean, it was the highlight. The room was great, ok shower, comfortable beds, nice balcony and view. The location was good and most of the staff very nice. Pretty limited English. The other guests were all Mexican and they were super friendly, nice and fun. No mini bar and no scoop for ice (only available on the 8th floor) so everyone was using their hands. The wifi was terrible in the room, a little better at the pool. Breakfast fast so overpriced we went next door. The cream that came with the coffee in the room leaves me without words. It makes coffeemate look really good. We had to ask for towels, coffee and water everyday. Usually we were given no towels in the room, sometimes wet ones were left draped over a chair (not sure if they were ours or ?). Soap every second day. Sometimes we had to ask twice. Often we’d get one towel, no floor mat and no hand towel even after we’d asked. The chambermaid seemed to think we were high maintenance. We thought she was pretty low efficiency. There was a lot of sand in the pool and no shower within sight so everyone jumped right in. I’m not that germ phobic but it would have helped with the sand.