The bathrooms are very run down with peeling paint and drywall. The furniture was so stained we had to cover it with towels and blankets. The living room furniture was sagging and uncomfortable. The hotel needs a serious update.
We stayed Thursday thru Wed. Our stay started off rocky but the hotel fixed it by getting us another room on Sunday. The night clerk could use more customer srvice training on how to handle room problems at check in. As mentioned she eventually got it, but it took some back and forth and involving 3rd party booking site. The hotel rooms are a good size, but worn down and needs alot of small repairs like door handles, knobs, cabinet doors, carpet could be replaced in some areas. There were no bugs...besides big spiders outside. The hotel breakfast and Ban (attendant)was awesome. Ban cuts fresh strawberries every morning. Front desk Stephan very helpful with things around town/detroit and Ad (Housekeeper from romania) so caring/talkative. All the guest were friendly and talkative.The location is not in detroit, but the drive in and out was fine. The location is near alot of restaurants and stores, which is very helpful with picky eaters. The outdoor pool was a great size at 5ft deep. Nice outdoor seating.
The parking was not that great. The back/side parking lots are very very dark. Parking fills up very fast at night. Overall clean, safe and close location for your getaway. I would stay again. If your a colder temp person shairing room with others bring a extra blanket/heavier pj's b/c the temp is hard to fit everybodys needs.
The hotel was very dirty. We had to get a second room assigned because the first one was so bad. The second room we were given was also dirty, but better than the first.
We picked this hotel because the photos looked nice, and it was the cheapest. The room was ok based on what I paid. The front desk staff were nice and friendly.
The kitchen in the room is nice.
Cons: The bed was way too soft and dips in like a hole when you lay in it. The bathroom has no fan and the shower is old. It was clean but because it's old it doesn't look nice or appealing. Breakfast in the morning was crowded at 7:30 am. The breakfast buffet space is too small for all the people trying to grab food. Food was not great. watery scrambled eggs, No bacon.
The bathroom wall paints is severely chipped in the shower .
3rd floor was extremely loud where my room was with nothing being done about it including banging on the walls and running thru the hallway.
The staff, especially housekeeping was absolutely amazing. The breakfast was very satisfying and really offered everything you could possibly want. Thank you guys for such amazing hospitality.
The hotel had really comfortable beds. It was perfect with the separation of the bedroom from the main living area and beautiful kitchen. The breakfast was by far the best Iâve ever had! They were continually checking and refilling and cleaning up any spills immediately! Everything was hot and fresh and the fruit, which is the one thing I love but is usually either not completely ripe or over ripe, was perfect! Iâve stayed at many hotels that offer breakfast and this one was by far the best! We canât wait to come back in the summer as it was a little cold and werenât able to enjoy the beautiful outside area that had grills and a nice pool.