Booked a non-smoking room, but the room we got smelled smoke. Requested for a change of room, but the front desk lady wouldnt give us another room. Very unlikely room condition for an holiday Inn, not going back again.
The hotel is very old and outdated. The morning staff is friendly but the evening staff is not the best. The bathrooms are very outdated and have stains which I was told can not be removed. The bathrooms also dont have fans in them making the rooms smell musty. The carpet in the rooms and hotel have stains are are very dirty. I was told by a friend this hotel used to be a homeless shelter. At least they could of replaced things and properly clean it, after converting it back to a hotel. I have stayed at Holiday Inn Express Hotels in the past. By far this one is the worst hotel I have stayed at. Motel 8 is much better than this hotel.
We stayed two nights. The first night our room was on the top (4th) floor. The room was not particularly clean. Carpet was very dirty. Walls stained. Pink mold in shower that is easily cleaned with vinegar and baking soda which is non toxic.
The second night our room was on the first floor and was large, carpets were not clean, and the smell of mold was overwhelming. The hotel didnât charge me a parking fee because I reported the mold smell upon check out. The hotel was sold out so we couldnât move rooms. They said that mold is unacceptable at their property, but the first floor hallway walls had water damage. The wall paper was pealing off of the walls and water damage was clearly visible.
Overall, the hotel was okay. They need to repair the water damage and mold, clean carpets and walls, and remove pink mold from showers.
Very organized breakfast area. Pancake machine was awesome. Coffee cups above average. We asked for additional items for our room with quick response. Our only complaint would be parking. Sometimes could not find a spot and parked two businesses away. Should not charge $10/ day. I paid $40 at the end of our stay and should have realized two nights i was not even in the parking lot.