Hotel was sub-par for an expensive price. Halls seemed old and dark. Beds uncomfortable. Pool area was dirty, water cold. Breakfast not great. Minimum parking. No parking near the end of the building where my room was
This property is in no way a 3 star hotel. The towels and sheets had stains on them. All surfaces, the room itself and the hallways were very dirty. Loose tile on bathroom floor. Dead black bugs on carpet and in bathroom. The entire stay, my room and the shower smelled very strongly of sewage. I also did not feel safe. Hotels.com needs to contact this property! The rooms and interior looked nothing like the photos on Hotels.com website.This trip was a Mother's Day present from my daughter, and the stay here at this Best Western ruined the trip.
We had a room on the second floor right next to the elevator. Thankfully we did not have a bunch of loud people on that floor but you could hear the elevator going up and down in the middle of the night. The view out the window was of a rooftop that wasn't even very clean, because we were right above the entrance. The rooms however were obviously remodeled recently and very clean, even though the room we had was tiny. The pool was small and the Jets on the hot tub did not work. The breakfast was mediocre but decent.
Overall, the property was very welcoming, and the staff were friendly and helpful when needed. Only complaints would have is there was an ant problem in the bedroom, and when utilizing the hot tub, the Jets were not working properly and would only run for about three seconds every three minutes.
Check in lady very nice. Answered all of our questions. Only concern was with neighbors above us was I assume had small child jumping and we could hear the thumping late at night and early morning