Nice hotel with restaurant on site. It was close to the highway in a nice area. The room was clean and comfortable breakfast was fine as it was a standard buffet. I would stay there again
I booked the stay, not realizing it was nonrefundable so, that was 100% on me. When tried to cancel via virtual chat - it would reach out to the hotel and see if they would be willing to cancel with the refund and get back to me within 24 hours. I had no problem accepting the decision either way but this is where it went south I called at 6:30 AM on Friday. Check-in was not until Saturday at 3 PM - within the 24 hour. I spoke with a very incompetent, rude employee named Crystal. She said the manager was off duty until Monday so I would not hear from them until then - I asked how would that work - if the room was for tomorrow at 3 PM and no mgr was available until Mon. it makes no sense? She said nothing would change - no refund, but I wouldnât find out until Mon. I asked why would they even send me the notification that they would get back to me within 24 hours knowing that was not an option she basically said I donât know what you want me to say theyâre not going to refund you then without notifying me she put me on hold - transferred me to corporate. Thankfully a very kind woman explained everything to me. Needless to say, I changed my motherâs day plans as to not be out the 200+ dollars. Unfortunately, the hotel was not even worth it and i should have took the $ loss. Not like the pics/ Dirty - rundown/ slow elevator - 6 min wait slow ( I was on the 4th) doors didnât lock for security w/key card as it should.No pool towels. breakfast was subpar. Owners should pay a visit
It was just one night but everything was more than expected. Loved the pool area, the room, the breakfast, and the staff was very friendly and helpful. Would definitely stay here again.