Good service depends on the staff. If you met a good one, you will receve excellent service, otherwise somewhat negligent. Room service tea served with tea bag (the menu says tea leaves) and sometimes took time. I was at the corner suite and there were dust on the furniture, waste thread and fibers on the carpet, and stains on the table chair. Orchid in the room was almost die so I gave them water!
Hotel splendide avec une vue sur central park. Service impeccable pour la chambre et concierge.
Restaurant asiate trĂšs bon avec une salle superbe surplombant central park et une cave a vin vitre trĂšs belle.
We booked for a standard room , we didnt like the room because beds are very snall . They offered ıus a suite .with a huge additional amount with a promise of champaign . But it never came. Everyday they said sorry we forgot . We will sent it today. It is a very little issue for a ewelĆknown company like mandarin. Additional sofa bed was very unconfortable and very old looking. The location is great but this money is mot worth.