6/10 Bien
4 janv. 2023
Good hardware but sub-par room services.
The lack of cleaning labors was very obvious upon checking in. Even thought I arrived at 4pm the room was not ready. Several groups of visitors were waiting in the lobby for their rooms as well.
Then the 1st day of the stay the room was not cleaned when I returned at around 4pm. Had to call the front desk and make an appointment to clean at 6pm while I went out for dinner.
The 2nd day it got worse. The room was cleaned when I returned at 9pm but it was only half done. The bed I used was not made. The toilet was probably not cleaned (as the used roll of toilet papers did not fold to triangle as habited in Japan post-cleaning). The supplied USB cable was not returned to its storage. The trash can was cleaned out though but over all it left a very bad impression that the room was not cleaned whatsoever.
When I checked out after 3 nights and told the staff at the front desk about this, showing the photos. He looked disinterested, didn't even apologize. Instead he hasted to chase me for paying the city tax. It's hard to believe it's Japanese service.
Over all the hotel is new and has really good hardwares, but I guess Japan just lost too many skilled hotel labors during the 2 years of Covid. Maybe we all have to get used to the new service level. Good old days are gone.
Also note that even though the hotel is close to Ritz-Carlton, it gets very few taxis coming by. I strongly advise to walk a bit south to Hotel Okura where more taxis are coming by.
JIAN-MING
JIAN-MING, séjour de 3 nuits
Avis voyageur Hotels.com vérifié
